2/10/11 For the first time since I've owned my car, the battery was dead. We're relatively new to Philadelphia and living in the city. The car is in a garage on the 2nd floor accessible by elevator. I thought it was going to be a pain to get this problem solved. I called BMW of the Main Line and was connected to Anthony Rapisardo who drove out within 45 minutes. He jump-started the car and gave me clear instructions. Anthony could not have been nicer or more effective. I really appreciate Anthony's help and responsiveness of BMW of the Main Line. Thanks you!